This policy sets out the basis on which any personal information Life Healthcare (‘we’ or ‘us’) collect from you via www.lifehealthcareonline.com (‘site’) or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
Life Healthcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be indentified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
For the purpose of the Data Protection Act 1998 (the ‘Act’) the data controller is Life Healthcare, 20 Upland Road, Bexleyheath, Kent, DA7 4NR.
What information do we collect?
We receive information in one of two ways; either we (a) collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature or (b) from a third party such as credit reference agencies (for example, to assess your credit rating).
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number or other information.
How do we use your information?
We may use the information we collect in the following ways:
To monitor customer traffic patterns and site usage to help us personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
Manager your account – see also “Use of credit reference agency information”.
Notify you about enhancement to our services, such as changes to the site, new services and special offers that may be of interest.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone, fax or mail.
You may choose to restrict the collection or use of your personal information; whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
If you believe that any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Use of Credit Reference Agency Information
In the interests of responsible lending and for security purposes we may carry out searches with credit reference agencies when you register with us and further searches may be carried out before deciding whether to accept orders and/or grant further credit. The agencies record these searches. We may also share information about you and the conduct of your account with credit reference agencies, other lenders and relevant third parties.
Information about you will be used to verify your identity and for the credit assessment of you. We may also use your information for payment recovery or fraud and debt tracing. We will pass on details of defaulting accounts to debt collection agencies.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information you provide to us is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We do not store your credit or debit card details. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer services.
We use session cookies to remember your log-in and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disables then various functionality on the site will be broken. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html.
Do we disclose the information we collect to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Life Healthcare. It also does not include website hosting partners and other parties including credit reference agencies as stated above, who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We will disclose your personal information to couriers in order for them to deliver your order. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy.